I am a consumer....
i buy things for the sake of buying... not because i "need" it but because i want it.
But doesn't every girl do that?
Since i am studying full time and cannot work more than 15hrs per week i have had a long line of retail jobs to fill the "non-uni going days"...
The jobs that i've had are 90% retail and i have to say... being a consumer and dealing with consumers is a different ball game.
I'm sure sales assistants have laughed at stupid things that i've said after i've left the store.
The retail positions i've had have all been in high end fashion boutiques..... Maybe the richer you the smaller your brain i don't know but damn... some people are so... well... hmm... dumb....
Example. While working for a designer brand (won't name the brand but they are famous for their brown/tan monogram handbags) I've had hmm strange customers.
Scenario 1:
Customer 1: Is this leather?
Me: Yes it is
Customer 1: Is this a "blah (the designer's name)" bag?
ME: umm yes...
Me (thinking in my head): well.... u're standing in the HIS store OF COURSE IT"S his design! it's like standing in the Prada boutique and asking "Is this a Prada bag?" and the bag has PRADA written ALL OVER IT!
Scenario 2:
Customer 2 (girl asks her boyfriend): Baby i want to try this necklace on.. can you put it on me....
The Boyfriend: Sure
He then stands behind her with one end of the necklace in eachhand and FLIPS it over her head. The way you would flip a skipping rope if you were to jump over it. The sharp charm on the necklace STABS her in the eye....
Customer 2 (the girl): YOU IDIOT WHY DID YOU DO THAT
She's covering her eye with her hand and tears are slowing forming... she continues to verbally abuse him for a while and he just stands there not knowing what he did wrong.....
Scenario 4: The Call Centre.
Working in a recruitment call centre and taking calls from people who:
A: live in the country/outback
B: Want to work in a supermarket
C: have an IQ of next to nothing
D: Answer to an advertisment which states "no experience necessary"
Can be an interesting experience.
Let me tell you the process....
1. The applicant calls us.
2. We ask them a series of questions.
3. If they pass they move on to the next round which is a proper telephone interview.
4. We book in an interview time and day which is the most convenient for the applicant.
5. We tell the applicant to expect a CALL from the interviewer 30mins prior to and after the set time as other interviews done on that day maybe running early or late.
6. After we have booked them in for the telephone interview we give them a client number which is a reference number the need in case they need to call us back and re-book the telephone interview to another time.
ok... not so hard right??? WRONG!
All these people have to do is sit on their ass and WAIT for the interviewer to call them on the number they want to be called on.
Applicant 1:
Applicant 1 somehow found the headoffice of the suppermarket chain because he thought it was a face-to-face interview. He got there at the date and time of the TELEPHONE interview.
When he arrived at the head office he found that there was no one there (Because it after hours) this is what happened.....
Caller 1: Hi.. i am supposed ta have an interview at your office and no one is here. i've punched my number client number in the keypad on side of the door here and it won't open. (When he is refering to the "keypad on the side of the door" it is actually the security swipe keypad which has numbers on it which activates/deactivates the alarm system for the building).
Me: Sir... it's actually a telephone interview so you don't have to go and meet the interviewer he/she will call you. Is your interview booked in for today?
Applicant 1: yes
Me: what time was the interview?
Applicant 1: 6.30 (the time was 6.45)
Me: Which number did you give us to call you on?
Applicant 1: My house number
Me: well... the interviewer would have caller your house around 6.30.
Apllicant 1: SH**!! (Hangs up the phone probably running home)
Call Centre Situation 2:
Interview calls the applicant and asks if he has time to take the 20min phone interview. Applicant replies sure....
Mid way though the interview the interviewer hears a "loud fart sound" to which the applicant exclaimed "AHHH WHAT A RIPPER!"
Caller Centre Situation 3:
Interview calls the applicant.
Applicant's friend answers the phone the interviewer asks to speak to the applicant (lets call him Bob).
Bob's friend says QUOTE "Bob's being chased by the coppers (police) right now can he call you back?"
hmmm i'm sure Bob will get the job.
These are REAL situations! i'm not joking!
I think i've diverged from consumers to job applicants.. OOPS!
Back to the topic....
Working in expensive boutiques we deal with alot of hmmm.... "precious" people or people who think they're just MADE OF MONEY.... mind you i'm sure some of them are..... but usually the people who are MADE of MONEY who are driven to our store in a limo and are literally dripping in diamonds are the nicest and don't verbally boast about their wealth~
We've had one client who declared she was the 12th richest woman in Australia....???????? WHAT THE?
Another who stated quote "I have a large account balance, so much money in there i think i should spend some of it."
Others who demand we clean their jewellery because their friends pushed her into the pool with it on and now they are all dirty...
She wanted us to CLEAN IT FOR FREE! (We usually charge for that service per item and she had 6 pieces). it's not our fault she fell into the pool.
Due to our company's strict customer service policy i'm not permitted to kick these people in the butt....
But i wish i could.... damn....
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9 comments:
HAHAHAHAHAHAHAHAHA. oh boy. That's a hilarious story (or bunch of stories). I used to work at a stock brokerage where the clients think they can tell me "DAMMIT, I HAVE A MILLION DOLLARS INVESTED WITH YOUR COMPANY!" "I'm sorry sir, but your stock broker has STILL gone home for the day."
What the hell?! I like being the person who money doesn't matter to though.
HA HA (in Nelson voice) I'm allowed to drink at work.
If only we could treat these people as they deserved to be treated.
I used to work in a Motorcycle clothing and accessories outlet selling helmets and leathers.
One day, a guy bought a helmet off me and came back later in the day to change it because his girlfriend didn't like the colour.
He offered me 20 pounds 'not to tell any of the guys in the shop in case they laugh at me'.
He didn't know any of us, and was perfectly within his rights to change the product, regardless of his reasons.
Needless to say, I pocketed the 20 pounds and told everyone else what happened.....
I used to work in a college bookstore. There was one guy that came to the counter with a box full of brand new books. He brought them into the store with him. He asked to speak to the manager. Well, our regular manager wasn't in at the time, but we had a backup: the manager of the book order service (they looked for books that we didn't have on stock. Specialty items and such.) So this guy spoke to the book order service manager. He wanted to sell his books to us (apparently he wrote a book and had a box full of copies,) so we could sell them to other consumers. Well, there are specific channels through which that is done. You don't just walk up to the counter in a book store and say "I want you to sell my book." You have to talk to the store's book buyer and, in our case, this wasn't the manager. Unfortunately, the book buyer wasn't in that day. Our manager tried to inform him that if he wanted us to sell his book, he would have to talk to the buyer and not the manager. This guy didn't seem to get it, though, and took the explanation to mean "We won't buy or sell your book." He then started to yell that he was an alumnus of the school and played for the football team. I still remember the almost bored look on the manager's face as this guy kept yelling at him! It was priceless!
He then stands behind her with one end of the necklace in eachhand and FLIPS it over her head ... The sharp charm on the necklace STABS her in the eye
BAH HAHAHAHA. I was in stitches reading that.
But anyway, yes, it's the golden rule: customers are morons. Every now and then you'll get a customer who knows the game and is a breeze to work with - but they are few and far between. That's why I try to pick jobs with as few public customers as possible. :-P
I punched my code into the keypad. If I were him, I would've tried punching my head into the keypad, firstly head-butt style then from each side, so that equal amounts of force were exerted to both my temples.
It's always a challenge to downsize one's IQ in order to fully understand these types of people.
The alternative is to walk slowly along the centre of a main road while dragging your knuckles. Both work.
blondie: HAHA thats funny! what did that guy say when u told him his stock broker has gone home for the day? Probably insist that you give him his home number...
Butchieboy:
You're allowed to drink at work? where do you work?
Ultra toast mosha god: HAHAHAHAHHAHAHA that SOOOOOO funny! WOW 20 pounds is about AU$60 that's heaps! you got paid and had a good laugh!
What did the helmet look like? couldn't have been that bad? even if it did it's a helmet no one will know who you are even if it did look bad!
He must by whipped by his gf BIG TIME! putty in her hands....
Doug:
wooooowww~ what an idiot... says a whole lot about his book doesn't it. some people.....
reverendtimothy:
hehe it was funnier to watch actually. Poor guy didnt know what was going on. it was funnier because she was SOO excited to be in the store and acting all posh, she gets smacked in the eye... alllll that poshiness flies out the window and she turns into a screaming lunatic.
andy k:
it is a challenge to downsize one's IQ, dragging my knuckles would be too painful... silly people make me laugh... probably because i do silly things myself too.
Yeah.
I got the impression he was under the thumb.
It was actually a really nice helmet. One of the earliest Valentino Rossi replica's. It had the moon on one side and the sun on the other.
YOU ARE NEGLECTING YOUR BLOG!
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